This privacy policy explains how Excellence Electronic Tech Limited, a private limited company registered in Hong Kong, collects, uses, stores and protects personal information in connection with the website found at https://www.excelelec.lol and the electronic testing, inspection and verification services we offer. The website and its supporting services are developed and operated by the developer ExcelElec, acting on behalf of our company, and all references to our website in this policy relate to that development and operation.
Our registered office is at Rm 2401-16, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Hong Kong (HK). Because we handle component testing data and documents that may carry identifying details about the people who send them to us, we take personal information seriously and aim to be clear about our practices.
Please read this policy carefully. By using our website or choosing to send us your details, you confirm that you have read and understood how we handle personal information. If you do not agree with any part of this policy, you should stop using the website and avoid sending us personal data. You are welcome to contact us with any question about the content set out below.
We collect only the minimum personal information needed to deal with your enquiries and to run our legitimate testing business. The categories of information we may collect are described below so that you can make an informed decision about what you share with us.
When you complete the contact form, apply for a quote, or write to educate our engineers about a board that needs testing, you may provide your full name, an email address, a telephone number, a company name and any description you choose to include in your message. We treat the contents of messages as personal information where they identify an individual.
As with most websites, our server logs may record basic technical details when you visit. Those details may include the type of browser you use, the operating system, the pages you view, the date and time of your visit, your general geographic region and the address of the page that referred you to us. None of this data is combined with your name unless we need it to defend the website against abuse or to investigate a technical fault.
In the course of providing services you may send us boards, component samples or documents that contain engineering drawings or bills of materials. We keep such material separate from personal correspondence and treat it as confidential business material rather than personal information, except where a document itself carries an individual name in a visible way.
We use personal information for a limited set of purposes that support the service we provide.
We do not sell personal information to any third party and we do not use your data to make automated decisions that produce legal or similarly significant effects for you.
It is useful to think about what our data actually looks like in daily operation. Most of the time it is a name, a business address and a short description of a board that needs testing, sitting in the same mailbox that receives our engineering correspondence. We are not an advertising company and we have no interest in building a profile of your browsing habits. The same discipline we apply to verifying a component cleanly, we apply to handling the few details customers trust us with, which is to say we keep them small, safe and clearly accounted for.
If you ask us to test hardware on more than one occasion, your earlier notes help us serve you better. We may recognise a returning customer and shorten the time it takes to prepare a new plan, because we already understand the kind of assemblies that customer builds. None of that benefit requires us to collect more than the routine details described above, and we review what we hold from time to time so that nothing sits on our systems without a clear reason.
Where the rules we follow require a lawful reason for handling personal data, we rely primarily on the basis of legitimate interest. Processing an enquiry, preparing a quote and delivering a contracted test all serve the clear interest of both you and our business, and we balance that interest against your right to privacy by collecting only what is necessary.
Where you proactively ask us to take steps toward entering into a contract, for example by requesting a quotation for testing work, we process the details you provide so we can take those steps at your request. Where consent applies, such as for marketing newsletters, we obtain your clear permission first and you may withdraw that permission at any time.
We also process information where we have a legal obligation to do so, for instance to keep accounting records required under Hong Kong law or to answer a request from a lawful authority. Should any European privacy regulation apply to particular processing, we rely on the same mix of legitimate interest, contract, consent and legal obligation explained here.
Our website may include links to external resources that we find useful, such as standards bodies, industry guides or partner laboratories. Once you leave our site, the privacy practices of the destination website are entirely beyond our control. We encourage you to read the privacy policy of any third-party site before you share personal information with it.
To send the contact form and to keep forms working reliably, the website may rely on a third-party message transport service. Those services process only the contents of a submitted form so that your message can be delivered to our mailbox, and they are engaged under a processing agreement that keeps the data secure. We do not treat reliance on such infrastructure as permission for the provider to build profiles about you.
Our company operates from Hong Kong and your information may be processed by service providers whose servers are located outside Hong Kong. Wherever your data travels, we require the receiving party to maintain a standard of protection that is no weaker than the one we apply in our own laboratory.
If you are located in the European Economic Area or the United Kingdom, we rely on standard contractual clauses and similar approved safeguards to keep cross-border transfers lawful, and we review the regions in which our providers store data before we begin to work with them.
We keep personal information only as long as it is needed for the purpose for which it was collected. An enquiry message is normally held for a short period after it is answered so that we can deal with follow-up questions, after which it is deleted or made anonymous.
Where we enter into a contract for testing services, we retain invoices, correspondence and any records we are legally required to keep. Accounting records are kept for the period required by Hong Kong law, and records needed to defend a claim or to meet a warranty obligation are kept for so long as the obligation remains open. When retention is no longer justified, the data is deleted securely or anonymised so it can no longer identify you.
A healthy laboratory keeps its bench tidy, and we treat our records the same way. Our staff clean mailboxes and shared folders on a regular schedule, archiving what must be kept and discarding what has served its purpose. This housekeeping is part of good engineering practice and also good privacy practice, because the fastest way to lose control of personal data is to keep more of it than you need for longer than you need it.
We apply sensible technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Our systems benefit from restricted access so that only staff who need to see a record can reach it, and our staff are expected to treat all customer data as confidential.
The website itself is served over an encrypted connection wherever an encrypted address is used, and we keep our software updated to reduce the risk of vulnerability. As with any internet service, no method of transmission or storage is completely secure, so we cannot give an absolute guarantee. If you believe your interaction with us has compromised your data, please contact us quickly so we can investigate and reduce any effect.
In day-to-day terms this means passwords where access is needed, encryption where data travels, and a rule that only people who truly need a record can open the folder that holds it. When a staff member changes role or leaves, their access is withdrawn promptly so that credentials do not linger after they are needed. These are ordinary, sensible measures, and we keep them current as the world around us changes.
Our website and our testing services are directed at businesses and engineers rather than at children. We do not knowingly collect personal information from children, and we do not design any part of the site to attract a young audience.
If you believe that a child has provided personal information to us through a contact form without the agreement of a parent or guardian, please notify us and we will delete the relevant data as soon as we can verify the request. We are committed to acting promptly in such situations.
Depending on where you live, you may have a range of rights in relation to the personal information we hold. You may be able to request a copy of the data we store about you, to correct inaccurate details, to ask for your data to be deleted in certain circumstances, or to object to processing you consider unfair.
To exercise any of these rights, or simply to know what data we hold, please write to us at the contact details given at the end of this policy. We aim to respond within one month and we may ask you to verify your identity first so that we do not release your data to someone who is not you. No charge is made for a reasonable request, although we may fairly recover costs where requests are clearly excessive or repeated.
We rarely send marketing and intend to keep it that way. If we do offer a technical update or a newsletter, you receive it only because you have agreed to do so, and every such message carries a simple way to unsubscribe that works without fuss.
If you later change your mind, you can opt out of future communications by following the unsubscribe instructions in the message itself or by contacting us directly. We will remove you from the relevant list without delay and we will not contact you again for marketing except where a separate relationship, such as an active testing contract, reasonably calls for service messages.
We may update this privacy policy from time to time to reflect changes in our services, in technology or in the law. When we make a material change, we will revise the date shown at the top of this page and place a clear note where appropriate.
Material changes take effect when they are posted on this page, and continued use of the website after a change indicates your acceptance of the updated policy. We encourage you to review this page occasionally so that you remain aware of how your information is handled. Older copies of the policy are available on request from our contact address.
If you have questions about this privacy policy or about any personal information we may hold for you, the quickest route is to send an email to our data team at info@excelelec.lol or to call +14047261776. Our offices are open on business days between 09:00 and 18:00 Hong Kong time.
You may also write to us at ExcelElec, care of Excellence Electronic Tech Limited, Rm 2401-16, Wing Shing Industrial Building, 26 Ng Fong Street, San Po Kong, Hong Kong (HK). We treat every privacy question with care and will respond as soon as we are able.